1. First steps:
1.1 How can I create my Owner’s account at ABRent?
1.2 How to post my property unit (advertisement)?
1.3 What information should I provide to lease my property unit?
1.4 What does online reservation and delayed reservation mean?
1.5 What settlement procedures are available through ABRent?
1.6 How does my guest’s payment process look like?
1.7 When will I receive my payment?
1.8 Shall I pay any service fee to Your Website?
1.9 How can I join online reservation service?
1.10 May I amend the description of my property unit after its publication?
1.11 How to restore my lost password?
1.12 What rating is?
1.13 What does “Reliable owner” symbol mean?
1.1 How can I create my Owner’s account at ABRent?
It is very simple to create Your account at ABRent service. We will create it for You automatically at posting Your first property unit. Later, if You decide to offer other property units to our visitors for the lease purpose, they will be posted and managed through Your single account. For the purpose of Your further authorization Your e-mail address submitted at Your account registration shall be Your login. You create Your password individually.
Yet, You may register at any time prior to the post of Your first property unit. To get registration, please, click Registration link located atop on the first page of our Website.
1.2 How to post my property unit (advertisement)?
If You have been previously registered in our service, please, click the button Lease Property Unit on the home page of the Website. Just follow the instructions and tips of the system.
If You still do not have Your personal ABRent account, please, click a button located atop the page Lease Property Unit or click this link. In this case, Your registration will be joined with posting Your lease advertisement.
1.3 What information should I provide to lease my property unit?
When registering at ABRent service, You create single account and may act both as guest and the owner. However, in order to lease Your property unit, You need to submit a bit more of Your personal information in comparison to data submitted by the guests.
First of all, You need to submit: name, last name, valid e-mail address, contact cell phone number, actual residential address. Telephone number is subject to compulsory verification. You may verify it through My account section clicking the button Verify telephone number. You will receive a text message with verification code subject to enter in the verification box, after that click the button Verify telephone number. We have to be sure You have not made any mistakes and typos when submitting Your telephone number, as well as we and Your guests will always have chance to contact You. All Your contact details, number of telephones, e-mail address will be safely protected from the users’ access and will be available for Your guest after advanced payment transfer and finalizing of reservation.
You will also need to provide banking account whereto we will transfer advanced payment received from Your guests. If You have TIN, please, submit it. This information will be hidden from other users and is necessary to conduct financial transactions (transfer of money received for reservation to Your banking account).
In addition to the information on Your property unit (description and photos), this is basic and compulsory information necessary to post Your advertisement.
However, the more additional information You may show to Your guests, the higher level of their trust, level of reliability in terms of rapid exchange of reservation information is, the higher Your chances to successfully lease Your property unit. First of all, You should submit additional contact details as follows: additional telephone number, links to accounts in social networks, availability of such communication means as WhatsApp, Viber and other similar services, additional e-mail address. Yet, it will be helpful to fill out Your personal account, to upload Your photo and to provide any data on You that You may consider as necessary. This will improve the level of trust to You from the side of Your prospective guests and will increase rating of Your property unit in ABRent service.
1.4 What does online reservation and delayed reservation mean?
For Your convenience, we have two reservation options. The type of available reservation property unit is up to You only.
Online reservation is a type of reservation ensures Your immediate booking of the unit You like. Units with this type of reservation are marked in our system by Lightning symbol and always hold priority positions in comparison to the units of delayed reservation.
As for delayed reservation, at first the guest sends You reservation request. Since that time, You have 24 hours to either accept of decline the request of the guest. If You are open to accept the request, just click Accept the Request button. The Guest receives an immediate notification on Your acceptance and has a chance to pay for his or her reservation within other 48 hours from the moment of his or her request. When the guest transfer advanced payment, You will receive an immediate reservation notification, the reserved dates will be automatically closed in the calendar and become unavailable for other guests’ reservation. Since that time You are responsible to the guest for the obligations under the executed agreement, as well as obligations pursuant to the terms and conditions of our End-User Service Agreement. Details of Your new reservation are available through My reservations section.
Upon any party’s failure to comply the established time limits, reservation request becomes automatically void. In other words, if You ignore the request within 24 hours, than, even with Your theoretical consent, the Guest will ignore payment procedure and the request will be recognized as declined and will be deleted. It is due to the length of delayed reservation process and parties’ possible change of minds that we recommend You to join online reservation service for Your advertisement, if applicable.
1.5 What settlement procedures are available through ABRent?
Guests may pay for their reservation by means of banking card or through their PayPal accounts. In order to receive advanced payments the owner of a property unit shall provide us with his or her backing account.
1.6 How does my guest’s payment process look like?
At the stage of reservation, the guest shall transfer from 10 to 30% of the full rental cost. The amount of this advanced payment (% rate) is determined by You individually. ABRent receives the advanced payment of the guest and keeps it on the deposit interest-free account. Consequently, ABRent shall transfer this amount to Your banking account within 24 hours from the beginning of the next day after the guest’s check-in.
Remaining reservation amount he guest shall give to You immediately on the date of his or her arrival. Yet, upon mutual agreement, the guest may directly transfer the remaining amount to Your banking account. In this case, the transfer shall be done three working days prior to the guest’s arrival and at the check-in the guest shall provide You with a document verifying said transaction.
1.7 When will I receive my payment?
Reservation advanced payment received by ABRent service is transferred to Your banking account within 24 hours from the beginning of the next day after the guest’s check-in. The guest shall give You remaining amount at the key transfer. Thus, at the moment of Your guest’s check-in, You receive principal amount for Your property unit, as for advanced payment equal to 10-30%, we will transfer it to Your backing account within the next 24 hours upon Your guest’s check-in.
1.8 Shall I pay any service fee to Your Website?
Our Website is totally fee for any users. You either shall not pay any service fee in favor of our Website for registration or completed reservations. However, if You wish, if You are satisfied with our service, You may reward us on the principle “pay what You like”, choosing the amount of the reward at Your sole discretion for each reservation. In response and as our gratitude we will increase the location of Your property unit in the search results for the visitors that will help You to increase the number of reservations.
The only compulsory payment for You is payment of bank transfer transaction related to Your reservations. Cost of the expenses to receive and to transfer advanced payments to You within the territory of the European Economic Community area shall be equal to 1% of the total advanced payment, i.e. it shall not exceed 0,3% of total cost of reservation,
1.9 How can I join online reservation service?
Online reservation is the best and the recommended by us solution if You want to increase the number of Your reservations. It is well known that he guests do not like long correspondence; instead, they prefer to make choice and get reservation confirmation immediately. However, it implies certain owner’s responsibility.
You should carefully monitory free dates in Your calendar and timely bring any changes, for example, in cases when You offer Your property unit for lease on other websites or individually. You may join online reservation service in one click, clicking Join Online Reservation Service button in section of Your advertisement settings.
1.10 May I amend the description of my property unit after its publication?
Yes, after our checking Your advertisement and its publishing on ABRent Website, You may amend the description of Your property unit, update the photos and change settings at Your sole discretion. However, please, be aware that the amendments and updates shall not be valid in terms of completed and prepaid reservations. For instance, if You amend Your Reservation cancellation procedure, new rules will be applicable only toward future reservations. Any reservations completed prior to the amendments shall be governed by previous rules and conditions verified by the guest’s voucher.
1.11 How to restore the lost password?
During registration, You create Your own password. ABRent has withdrawn from compelling generation of random passwords as most our users prefer the passwords of their own. At any time, You may change Your own password from Your personal account. If You have lost or forgot Your password, please, use the password recovery procedure on the login page.
If You have lost the access to Your e-mail box, please, contact our support services. In such cases, we may launch password restoration procedure by sending new password as text message to Your mobile phone.
1.12 What rating is?
Each unit offered through our Website has its own rating. Rating system is completely automated and is created based on various criteria, such as quality of the content description, quality and number of the attached pictures, level of the user’s responsibility, score based on other users’ feedbacks etc.
Yet, users, guests and owners have rating of their own. This rating depends, first of all, on the personal account fullness which improves the level of trust of other users. Alike You to, the owner, analyzing Your rating upon the receipt of Your reservation request, makes a decision whether to accept Your request or decline it. Thus, irrespective of Your desires – to offer Your property unit or to travel, it makes good sense for Your to fill Your personal account as detailed as possible, for example, to post Your photo, to provide links to Your social networks accounts and other open data on You. This contact information will be available for registered users only upon reservation or submitting reservation requests. Additionally, one of the criterion to improve rating score is feedbacks the guests and the owners submit following the experience.
1.13 What does “Reliable owner” symbol mean?
If You, being a Owner of property unit, have proved at ABRent service exclusively positively, as reliable owner trusted by other users, Your advertisement may be assigned with Reliable owner symbol.
This symbol is assigned automatically to the property units based on such criteria as the guests’ feedbacks and experience, completeness and quality of the description, Your request time response to the guests’ requests etc. It is very good sign for prospective guests to see such as it means pretty precise compliance of the services actually provided by the owner with preliminary description of the services and expectedly high quality services provided by You – the owner.
2. How to post Your property unit at ABRent:
2.1 How to post my property unit (advertisement)?
2.2 Shall I pay for posting my advertisement?
2.3 Shall I pay any service fee to Your Website?
2.4 What information shall I submit to be able to lease my property unit?
2.5 When will my advertisement be published on ABRent Website and become available for search?
2.6 May I post several property units?
2.7 How can I translate the description of my property unit into other languages?
2.8 How many photos of my property unit may I post and what are the requirements?
2.9 What does online reservation and delayed reservation mean?
2.10 How can I join online reservation service?
2.11 What services can I additionally charge my guests for?
2.12 May I get the questions of my guest?
2.13 What settlement procedures are available through ABRent?
2.14 How does my guest’s payment process look like?
2.15 When will I receive my payment?
2.16 Why should I submit my personal data in my personal account?
2.17 May I amend the description of my property unit after the publication?
2.1 How to post my property unit (advertisement)? See paragraph 1.2.
2.2 Shall I pay for posting my advertisement?
No, ABRent does not charge with any fees either for registration or for posting the property units.
2.3 Shall I pay any service fee to Your Website? See paragraph 1.8.
2.4 What information shall I submit to be able to lease my property unit? See paragraph 1.3.
2.5 When will my advertisement be published on ABRent Website and become available for search?
As soon as You post Your advertisement, it will be available for review of our moderators. Unfortunately, for obvious reasons, we cannot publish advertisements without checking them to the compliance with our End-User Service Agreement. As soon as we review Your advertisement, You will get confirmation to Your e-mail address on Your advertisement publication. If any additional questions in terms of Your account/advertisement, we will contact You by any means available for us. Typically, we try to review and publish new advertisements very fast within one or two hours during working hours, seven days a week.
2.6 May I post several property units?
Yes, You may post any number of property units from Your account.
2.7 Should I and How can I translate the description of my property unit into other languages?
We recommend You to translate the text of property unit offer description into other languages. This will help to increase the attractiveness of Your offers for the visitors from other countries.
You may translate the text individually or may take the advantage of automatic translation.
Upon termination property unit upload procedure and property unit acceptance for the purpose of ABRent Website services, click on the tab “My Property Units”, select necessary unit and go to “Description” tab in the unit menu. You will see that You may use language tabs for the unit descriptions, and may edit the text in the language You need. Additionally, when applicable, You may add some languages that You need to show You property unit description. You may use “Translate” function that will translate the text to the language You need automatically, You will be able to edit the translated text, if such necessity.
2.8 How many photos of my property unit may I post and what are the requirements?
With respect to each property unit You may upload minimum 5, maximum 50 photos. It is highly desirable for these photos to be of high quality. Photo resolution shall exceed 300х500 pixels. Prior taking photos, please, try to make the unit look tidy, turn on the light and make sure the lighting is good in order to get bright and nice photos that will attract Your guests.
Post at least one photo of each room of Your property unit. It will good for You to post photos of the yard/garden, adjacent streets, neighborhoods, sightseeing attractions to give Your guests an outlook of the most beneficial features of the location of Your property unit according to Your opinion. When taking photos of Your property unit, try to avoid any people and pets. Usually, people and pets on the photos of the prospective property unit affect the perception of Your future-to-be tenants.
Prior posting Your advertisement, the photos, alike the description, will be reviewed to determine the consistence with the provisions of our End User Service Agreement.
2.9 What does online reservation and delayed reservation mean? See paragraph 1.4.
2.10 How can I join online reservation service? See paragraph 1.9.
2.11 What services can I additionally charge my guests for?
Any service that may be chargeable in Your property unit offer shall be described and listed in details in the description. You cannot charge Your guest with additional payment for the services unless these services are not listed in the description and conditions as payable prior to reservation.
Services You may additionally changer Your guests with may include: Internet, bed linen, approval for the pets. For each of the said services You may select in the description relevant cost for the entire staying of the guest or for a certain period (a day, a week). This payment shall be excluded from the agreement cost and is not compulsory for the guests. However, upon such necessity, the guest may ask You to be provided with the services additionally described in his or her voucher and the services shall be paid on actual basis or at the moment of the request subject to Your mutual agreement.
2.12 May I get the questions of my guest prior to reservation?
By default, the guests may not send You their questions prior to reservation or prior to reservation request. ABRent protects You from idle and routine correspondence because the functionality of the description box are wide enough to provide the guests with almost any prospective answers. However, at Your discretion, You may at any time permit the registered visitors to send their questions to You.
Just join the option Permit the guests to question prior to reservation in the settings of Your account.
In this case, the guests will see a button Question the Owner on the page of Your advertisement and will be able to send You a message prior to reservation.
2.13 What settlement procedures are available through ABRent? See paragraph 1.5.
2.14 How does my guest’s payment process look like? See paragraph 1.6.
2.15 When will I receive my payment? See paragraph 1.7.
2.16 Why should I submit my personal data in my personal account?
You shall not submit into Your user account any additional data except for necessary one. However, if You provide more information about You, this will increase the level of trust to You from the side of the prospective guests, raise Your property unit rating in ABRent system, and, accordingly, increase the number of the prospective bookings. This is valid for any of Your data revealing You as a person – social networks accounts, small photo, description of Your hobbies. This information, besides Your name and photo that will become Your avatar, will be hidden from the guest until his or her reservation. However, any guest will see level of Your profile completeness and this will provide his or her with more confidence in You as a reliable owner, as well as will make Your communication more comfortable and easy.
2.17 May I amend the description of my property unit after the publication? See paragraph 1.10.
3. How to manage my account and advertisements:
3.1 How to manage my account and the settings?
3.2 How to upload the photos of my property unit?
3.3 How can I translate the description of my offer into other languages?
3.4 How can I join online reservation service?
3.5 How should I correspond with my guests?
3.6 How to manage my calendar and prices?
3.7 What does reservation cancellation procedure mean and how can I select it?
3.8 Who and how does define the amount of guest’s advanced payment at the stage of reservation?
3.9 How can I join the service of text-message notification on reservations and reservation requests?
3.10 What should I do if I cannot accept reservation request?
3.11 What should I do when I need to cancel prepaid reservation?
3.12 How can I suspend my advertisement?
3.13 How can I delete my advertisement?
3.14 How can I delete my account?
3.1 How to manage my account and the settings?
We have tried to make interface of account and advertisement managing page as user-friendly and convenient for You as possible. Choose Your language to manage Your account in the dropdown list atop of any page or on the page of authorization.
There are several menu items inside of Your account. Please, spend some time to get introduced with Your options and You will make sure that managing Your account and advertisements is simple and easy process. Wherever applicable, we have added screen tips that You may see when rollover Your mouse. If You have additional questions, please, read carefully out list of the Frequently Asked Question (FAQ). If You have failed to find a response and still need some help, please, contact our support service clicking on Help section.
3.2 How to upload the photos of my property unit?
Photos accompanying Your advertisement may be uploaded and deleted from Photos tab of a certain property unit. Click the button Upload Photos and choose the ones You want to upload from Your computer. You may upload 50 as maximum, 5 as minimum photos of each of Yours property units. Photo resolution shall exceed 300х500 pixels. After uploading photos, You can rotate the image to 90 degrees (clockwise and counter-clockwise), as well perform image framing by selecting the part of the image to crop.
3.3 How can I translate the description of my offer into other languages? See paragraph 2.7.
3.4 How can I join online reservation service? See paragraph 1.9.
3.5 How should I correspond with my guests?
Any correspondence You receive from other ABRent users will be available for You from Messages menu. When You receive a new message (reservation, reservation request, question), You will be notified by relevant notification sent to Your e-mail address. Unread messages will be marked, yet, they will be available for You from Unread Messages tab.
If You want Your guests to have an option allowing contact You beyond the limits of reservation, just click Permit the guests to question button in the settings of Your profile.
3.6 How to manage my calendar and prices?
Let us specially attract Your attention to such menu items of Your advertisement control panel, as Calendar and Prices. By default, right after publishing Your advertisement, the dates of Your calendar are closed and unavailable for the guests. You should manually open the dates free for reservation. Please, be aware that You may customize settings for each of Your advertisement Calendar for 12 months ahead. Please, try to be attentive when You open the dates to avoid overbooking – a situation when the same property unit is simultaneously reserved on the same dates by several guests (this may happen if You, for example, post Your property unit on several websites at once).
Tools to manage Your calendar and prices available to You are flexible and convenient.
For instance, You may set such properties, as Minimum accommodation period, select day of the week subject to check-in (for example, on Saturdays only), special prices for weekends; You may provide with time necessary to get the unit ready for next reservation (for example, guests may reserve Your property unit within next 24 hours after the previous guest departure) and so on.
It is easy to manage rental prices of Your property unit using section Prices. You may either set price schedules valid through a season or other periods (Summer, Fall, August, September, Ester, Christmas…), or set prices with respect to certain dates within the said schedules by means of a tab Reservation Calendar.
3.7 What does reservation cancellation procedure mean and how can I select it?
Rules and policy applicable in case of cancellation initiated by either guest or You, as an owner, are provided in details in our End-User Service Agreement and are the part of our Reservation cancellation. Prior posting Your advertisement, You shall select the rules of reservation cancellation that You consider to be the most acceptable for You. Later on You will be able at any time to amend the rules at Your sole discretion. However, You should understand that amended rules will not be applicable to reservations made and paid pursuant to the previously published rules, the rules valid prior to amendments.
You may amend reservation cancellation rule for a certain property unit by means of Description section of the unit You would like to amend. Upon full repayment of the advanced payment to guest in case of his or her reservation cancellation, at the guest’s discretion, ABRent expenses to cover banking transfers pursuant to the agreement shall be the guest liability and are deductable from the amount of the guest advanced payment. In any other cases, ABRent expenses to cover banking transfers pursuant to the agreement shall be deductable from the property unit owner’s consideration.
ABRent typical rules to cancel reservation:
Example: You have selected Mean reservation cancellation rules. When booking the guest transferred advanced payment equal to 100 Euros. If guest decides to cancel reservation three weeks prior to check-in date, advanced payment will be fully repaid to him or her, and You have to right to get any compensation connected to cancellation of said reservation. If guest decides to cancel reservation 10 days prior to check-in date, we will repay 50 Euros and the remaining 50 Euros (exclusive of our banking expenses) we will transfer to Your banking account as compensation for reservation cancellation. If guest decides to cancel reservation five days prior to check-in date, according to the rules selected, the full amount of advanced payment (100 Euros exclusive of our banking expenses), will be transferred to Your banking account as compensation.
Payment of compensation covering reservation cancellation shall be transferred next working day upon our official cancellation notification.
3.8 Who and how does define the amount of guest’s advanced payment at the stage of reservation?
The amount of the compulsory advanced payment at reservation stage is determined by You at Your sole discretion in respect to any property units and is subject to amendements by means of Settings section in the menu Edit My Profile. You have three options available: 10%, 20% и 30% of full amount of reservation cost. Thus, the guest may not to pay full rental cost prior to his or her travel and may settle with You immediately on the date of his or her arrival. On the other hand, You, being an owner of property unit, have a guaranteed advanced payment in accordance with amount and rules of reservation cancellation established by You.
Let us remind You, that the cost of the deposit and additional payable services are excluded from the advanced payment (reservation amount).
3.9 How can I join the service of text-message notification on reservations and reservation requests?
By default, if You decline this option at registration, right after verification of Your cell phone number in ABRent service, You will be joined to the service of automatic notification on new reservations by text message. You may deactivate or join this service again in settings of Your account, Settings section.
3.10 What should I do if I cannot accept reservation request?
In case of delayed reservation, if You cannot or may not by any reasons to accept guest’s reservation request, please, decline it as soon as practically reasonable. This will prevent the guest from wasting time while waiting and will give him or her time to look through other accommodation options. If Your decision relates with calendar dates unavailability, please, try to update this information in Your calendar as soon as possible and keep it actual in future.
Please, mind that often declines of reservation requests will affect the rating of Your offers. Declining reservation request, please, select a reason in the dropdown list that will be seen by Your prospective Guest. Use internal message system to offer the guest with other available dates or alternative accommodation options. This will be a kind of decency and Your respect to other ABRent users.
3.11 What should I do when I need to cancel prepaid reservation?
Should You have any need to decline prepaid reservation, You need to contact our support services as soon as possible.
Go to menu section My Reservations and click on the certain reservation. Press Send cancellation request button. Choose one of the typical reasons to cancel reservation in the dropdown list and provide Your explanations and possible options to solve the concern in the text box. Push Send button.
To settle situation You must be very cooperative with Your guest and ABRent service and shall search and provide similar or better property unit offers (in terms of either prices or description, conditions and geographical location). The situation is recognized as settled if the guest approved an alternative property unit offer to his or to her and admitted it to be relevant replacement. Please, be aware that otherwise, unless it is force-majeure circumstances pursuant to our End-User Service Agreement, Your property unit will automatically receive negative feedback and You shall compensate ABRent reservation cancellation equal to 15% of the total cost of the agreement. This amount is deductable from the advanced payments of the succeeding agreements executed by means of ABRent service.
If You decline reservations systematically and, consequently, show Your disrespect to either our service or users, ABRent reserves the right to delete Your offers and Your account irrevocably.
3.12 How can I suspend my advertisement?
When any necessity, You may at any time deactivate Your advertisement and delete it from searching results of the users. You need just go to My Property Units menu section, select certain unit and push Deactivate the Advertisement button. As soon as You are ready to open Your offer again, act the same way selection an item Activate the Advertisement.
3.13 How can I delete my advertisement?
If You decide to delete Your advertisement, go to My Property Units menu section and click a red cross to the right from the link to the advertisement You want to delete. Confirm Your choice by clicking Delete My Advertisement button in the emerged conformation box.
Please, mind that it is impossible to restore deleted advertisement, yet, mind that users’ feedbacks and ratings will be deleted either.
3.14 How can I delete my account?
You may any time delete Your profile from Your ABRent personal account. Click Delete My Account button and confirm Your decision by positive reply to the system request for verification of Your actions.
Please, mind that it is impossible to restore deleted account, yet, please, be aware that all advertisements, correspondence and contacts will be forever deleted either. In case of another registration and submitting the same e-mail address, Your new account will contain none of Your previous data.
4. Calendar and Price-list:
4.1 Why is it so important to keep my calendar updated and actual?
4.2 What do the colors of my calendar mean?
4.3 How can I set available and unavailable dates (open or close the dates)?
4.4 How can I set minimum accommodation period?
4.5 How can I set the prices for various seasons (periods)?
4.6 How can I set the prices for weekends?
4.7 How can I set the prices for certain days and dates?
4.8 How can I set desirable check-in days of the week?
4.9 How can I define the best prices for my offers?
4.1 Why is it so important to keep my calendar updated and actual?
We assume You to be reliable and responsible Owner. Besides possible overbooking, when a guest has booked and paid for Your unit but You have already leased it on the same dates, there are some additional reasons to follow actual status of Your calendar.
Each time You bring any even insignificant amendments in Your calendar and prices, this time is fixed by our service automatically. As a result, Your prospective guests may see actual data that will permit them and You to avoid reservation cancellations and will positively impact on the rating of Your offer. Your ABRent activity will be seen by the visitors and will be an additional element that helps to build mutual trust. Guests will consider You as a reliable owner and will book their accommodation with You willingly.
Based on the facts above, ABRent will automatically increase the position of Your offers in the guest search results.
4.2 What do the colors of my calendar mean?
For the purpose of convenience, the reserved dates are marked by red color, close or unavailable dates are marked by grey. If dates of Your calendar appear on a white background, it means that You have not set any prices for these dates yet. Dates with set prices will be lighted by greed color with price per each day.
4.3 How can I set available and unavailable dates (open or close the dates)?
To set the prices of a property unit, select My Property Units in the upper menu, choose certain property unit on this page and go to Prices tab. Set the prices for certain period, name this period (this name is for Your convenience only), insert the date when the amendments shall be applicable from, as well as choose the final date of the period in the emerged window, write down price per day (24 hours) for a week or a month, click Add button. After that, this property unit will be available for reservation and will be booked pursuant to the prices set for a certain period.
In order to close certain dates, select My Property Units in the upper menu, choose certain property unit on this page and go to Reservation Calendar tab. Click Add Reservation button and select the date to be the final date of the selected period. Select the required option – Reserved or Unavailable. Add necessary comments and notes, and click Add button. Since that this property unit will not any longer be available for the guest in the search line within the defined period.
4.4 How can I set minimum accommodation period?
Minimum accommodation period may be set for each price group and period. Open Prices tab of the required property unit, after that click Additional options in front of each price.
4.5 How can I set the prices for various seasons (periods)?
In order to set property unit price, select My Property Units in the upper menu, choose certain property unit on this page and go to Prices tab. Add price for a certain period, name the period (name of the period is for Your convenience only), set the date as a start point to implement amendments to Your calendar, yet choose the final date of the period in the emerged window, write down price per day (24 hours) for a week or a month, click Add button. After that, this property unit will be available for reservation and will be booked pursuant to the prices set for a certain period.
The prices set will be shown in Your calendar in green color and prices per each day.
4.6 How can I set the prices for weekends?
You may at any time for any period (price) set certain prices for weekends. It is You who shall define what days are recognized as weekend days, for example, You may choose Friday/Saturday or Saturday/Sunday. Weekend price management is available via Prices tab and further via Additional Options.
4.7 How can I set the prices for certain days and dates?
You may at Your sole discretion set special prices valid on certain days irrespective of general prices. For example, if in December You charge Your guests with 50 Euros per night. However, You may set certain prices valid on December 24, 25 and 31 only.
Just click the desired date and select Change the Price. Enter the price You would like to set and click Save. The same is valid and convenient in case You want to give some discount for the nearest vacant dates to attract the guests.
4.8 How can I set desirable check-in days of the week?
Sometimes it is very convenient to set certain day as check-in day, for example, on Saturdays, especially during high season (July, August). In this case, Your guests see they may book Your accommodation on condition of Saturday check-in. Thus, You make Your calendar organized and have high chances to lease Your property unit for the entire period without losing days between check-ins.
Preferable check-in days are set in Prices tub and further through Additional Options.
4.9 How can I define the best prices for my offers?
ABRent refrains from any recommendations in terms of pricing. We believe that nobody but You, the owner of a certain property unit, may define the best price. However, if You have any doubts, just use our search and compare Your prices with offers of other owners of property unit on the same criteria and within Your location. One of the major criteria is, usually, type of the property unit, number of bedrooms, availability of pool, air conditioning system, distance from the center of the city or town, from the sea etc …
5. Correspondence with Your guests and check-in procedure:
5.1 Can my guests question me prior to reservation?
5.2 Are my contact details and personal data available for the Website visitors?
5.3 Why is it so important to contact my guest in advance, prior his or her arrival date?
5.4 How does the guests’ check-in process look like?
5.5 How do the guests’ check-out process and deposit payback look like?
5.1 Can my guests question me prior to reservation? See paragraph 2.12.
5.2 Are my contact details and personal data available for the Website visitors?
No, Your contact details and other personal data are closed for the Website visitors. Our visitors may see You name and Your avatar (photo), as well as completeness of Your profile, the accounts in social networks. A guest gets an access to Your contact details, such as e-mail address, telephone number, precise address of the booked property unit, links to social networks account upon reservation and transfer of advanced payment.
5.3 Why is it so important to contact my guest in advance, prior his or her arrival date?
If a guest has already booked Your accommodation but fails to contact You, try to initiate the contact from Your side. Perhaps, the guest attempted to contact You but his or her message got by any reasons into spam folder on Your computer, or Your telephone was out of the coverage area when he or she made a try to call You. Anyway, preliminary contact with Your guest prior to his or her arrival will be helpful for You, too. You will be to specify arrival time, number of guests, need in payable additional services (bed linen and towels, Internet), schedule place of Your meeting, explain Your guest an easy way to get to Your place, find out color and model of the guest vehicle (to find each other easier) and so on. Anyway, even short greeting message sent by You will be accepted by Your guest with gratitude and will provide him or her with additional courage and assurance about future trip.
5.4 How does the guests’ check-in process look like?
Upon reservation, the guest receives from ABRent service detailed voucher providing the conditions, term and full rental cost, chick-in/check-out time, cost of additional services and amount of the deposit, as well as Your contact details. The same way in Your personal account, My Reservation menu, You will see the conditions and the details of this reservation, as well as any available contact details of Your guest.
We recommend You, as an owner of the property unit, to contact Your guest in any convenient way prior to his or her arrival to discuss the details and instructions applicable to the check-in day: place of meeting, time of arrival, need in additional payable services, yet, You may describe easiest way to get to Your place.
The most common situation is as follows: You and the guest meet at the pre-agreed time at the pre-agreed place nearby the unit, the guest checks the unit compliance with the provided description, gives You the remaining part of Your rental payment, instead You give the keys and instructions how to use the property unit
If You cannot personally give the keys to the guest, You should take care in advance and find a representative who will meet Your guest, receive payment or banking document verifying money transfer, and give the keys to the guest. You should instruct Your guest on check-in procedure in advance.
Check-in time is strictly governed by time limits established by You. However, if the guest for any reasons is late, please, be patient and try to solve the situation in the manner convenient for both parties.
5.5 How do the guests’ check-out process and deposit payback look like?
When the guest is checking-in it is only reasonable to discuss the details of his or her departure: check-out time, instructions how to return the keys and deposit. Check-out time is strictly governed by time limits established by You prior to reservation. However, if Your guest asks You for later departure – You may schedule this option in advance by mutual agreement.
6. Financial information:
6.1 What settlement procedures are available through ABRent?
6.2 How does my guest’s payment process look like?
6.3 When will I receive my payment?
6.4 Shall I pay any service fee to Your Website?
6.5 What does reservation cancellation procedure mean and how can I select it?
6.6 Who and how does define the amount of guest’s advanced payment at the stage of reservation?
6.7 Who shall pay banking fee for bank transfers to my account?
6.8 Shall I pay taxes for leasing my property unit?
6.1 What settlement procedures are available through ABRent? See paragraph 1.5.
6.2 How does my guest’s payment process look like? See paragraph 1.6.
6.3 When will I receive my payment? See paragraph 1.7.
6.4 Shall I pay any service fee to Your Website? See paragraph 1.8.
6.5 What does reservation cancellation procedure mean and how can I select it?
See paragraph 3.7.
6.6 Who and how does define the amount of guest’s advanced payment at the stage of reservation? See paragraph 3.8.
6.7 Who shall pay banking fee for bank transfers to my account?
At the stage of reservation, the guest transfer advanced payment. ABRent receives advanced payment from the guest and stores this payment on its deposit interest-free account under the owner’ assignment. Signing the agreement the guest automatically instructs ABRent service to transfer money to the owner’ account within 24 hours starting from the date of Your guest’s check-in. Payment of these banking transactions is the property unit owner’s responsibility. Banking fee is deductible from the advanced payment received from the guest.
6.8 Shall I pay taxes for leasing my property unit?
Yes, payment of local taxes for leasing Your property units is Your direct responsibility. Additionally, when settling with tax authorities, You shall consider VAT payment depending in the country wherein You must pay said taxes. ABRent service recommends You to address to a tax advisor, and consequently, calculate Your tax deduction. In future You may consider the amount of Your tax deduction when defining the rental cost of Your property unit.
7. Rating and Feedbacks:
7.1 What is rating?
7.2 What does “Reliable owner” symbol mean?
7.3 May the guest submit his or her feedback following his or her staying?
7.4 Are the feedbacks reviewed by ABRent service prior to publication?
7.5 What rules govern publication of the feedbacks?
7.6 May I comment a feedback received from a guest?
7.7 May I delete published feedback of a guest?
7.8 Do published feedbacks affect the rating of my property unit?
7.9 May I provide a guest with my feedback?
7.10 May I submit my feedback or comment on the work of ABRent Website?
7.1 What is rating? See paragraph 1.12.
7.2 What does “Reliable owner” symbol mean? See paragraph 1.13.
7.3 Can the guest submit his or her feedback following his or her staying?
Yes, each guest booked and actually visited Your accommodation may submit his or her feedback based on his/her own experience. Feedbacks are published on our Website just to give an outlook to our users in the reliability, features and quality of particular property units and users. A guest may submit his or her feedback next day following his departure. A guest may submit the feedback within 14 days as longest. ABRent service will automatically notify You on any new feedbacks by means of e-mail message. You may read the received feedbacks at any time in Guests’ Feedbacks section.
7.4 Are the feedbacks reviewed by ABRent service prior to publication?
ABRent reviews the feedbacks in ensure their compliance to our End-User Service Agreement. When a feedback is inconsistent with our requirements, ABRent reserves a right to edit or decline publication of a certain feedback.
7.5 What rules govern publication of the feedbacks?
Our ABRent Service End-User Service Agreement governs any feedback publication. Feedback may not contain sexually explicit, vulgar, racist wordings, expressions that are not acceptable for minor children, as well as it may not contain any contact details, telephone numbers, position data, users’ personal information or other information that may violate right of third parties and a right to privacy.
7.6 Can I comment a feedback received from a guest?
Yes, You can submit Your response or comment to received feedback of Your guest. According to the procedure, both owner and guest can submit just one response to any feedback, after that, the feedback is recognized as closed and not available for further comments.
7.7 May I delete published feedback of a guest?
No, You may not delete any feedback submitted by Your guest. Published feedback may be deleted in extraordinary cases only, for example, upon relevant court decision. However, should we receive a request to delete a feedback upon mutual agreement of the parties, both Yours and Your guest’s mutual decision, ABRent may delete a feedback irrevocably.
7.8 Do published feedbacks affect the rating of my property unit?
Yes, feedbacks of our users, as one of the components, do affect the internal rating of users and ABRent units. Rating system is completely automated. Rating score of a property unit, as well as feedbacks, is intended solely to inform our users on the service quality they may expect, as well as actual status of property unit (products and services) and its consistency to its description.
7.9 May I provide a guest with my feedback?
Yes, based on Your communication with guest, You may also submit Your feedback on the guest. This data will be available for ABRent users and may be helpful for other property unit owners whom the guest address his or her reservation requests.
7.10 May I submit my feedback or comment on the work of ABRent Website?
We are definitely interested in Your comments and experience with our service. You may at any time submit Your comments to our support service informing on the work of our system, as well as Your comments, notes and desires in terms of the system functionality and program solutions.
8. Prospective concerns and the solutions:
8.1 What should I do if I cannot accept reservation request?
8.2 What should I do when I need to cancel prepaid reservation?
8.3 How can I suspend my advertisement?
8.4 What should I do if I feel uncomfortable about my guest?
8.5 What should I do at the end of rental term when I see that my guests have damaged my property?
8.1 What should I do if I cannot accept reservation request? See paragraph 3.10.
8.2 What should I do when I need to cancel prepaid reservation? See paragraph 3.11.
8.3 How can I suspend my advertisement? See paragraph 3.12.
8.4 What should I do if I feel uncomfortable about my guest?
If You have selected Delayed reservation, it is always up to You whether to accept the guest and his or her request or not. Upon the receipt of Reservation request, You will get an access to Your guest profile, his rating and other owners’ feedbacks. If You have any doubts, You may either question Your guest with additional questions or decline his or her reservation request.
Please, remember: if any emergency at Your guests’ check-in, upon any threat to Your personal safety, You must immediately contact the emergency services or the nearest police station.
8.5 What should I do at the end of rental term when I see that my guests have damaged my property?
To ensure personal safety of the owner and ensure owner’s property safety, the owners are entitled to charge the guests with the deposit subject to return to the guests at the check-out procedure.
Under the circumstances of property damage or personal safety, You should immediately contact the emergency services or nearest police station. ABRent shall not be liable for the guests’ actions in the territory of the leased property unit.
8.5 What should I do if my guest failed to arrive?
If Your guest failed to arrive and is not available for any contacts, please, contact our support service. We will try to contact Your guest in order to find out prospective cause or the delay. Upon absence of Your guest, we will open the dates of Your calendar to new reservations and will transfer You the advanced payment in accordance with terms of the agreement.